smbet Privacy Policy – Your Data, Protected

This Privacy Policy applies to all players who register, browse, or interact with the smbet platform, including through our mobile-optimised website accessible to Filipino players across the Philippines. We are committed to being transparent about the personal data we collect and the lawful basis on which we process it. This policy covers all data collected through account registration, gameplay activity, payment processing, customer support interactions, and general use of the platform. By creating an account or continuing to use smbet, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to discuss your account options. We may update this policy from time to time, and the most current version will always be available on this page. Material changes will be communicated to registered players through a notice on the platform or via the contact details associated with their account.

When you register on smbet, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may request a copy of a valid government-issued ID and a selfie or proof-of-address document to confirm your identity and age. Payment-related data such as your preferred deposit method, transaction history, and withdrawal details are collected and stored securely to facilitate your financial activity on the platform. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. Gameplay data — including the games you play, session duration, bet amounts, and win or loss records — is recorded for account management, responsible gaming monitoring, and platform improvement purposes. If you contact our support team, the content of those communications is retained to help resolve your query and improve our service quality. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by applicable regulatory obligations.

The personal data we collect is used primarily to operate and maintain your smbet account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We use your identity and age verification data to comply with our legal obligations and to ensure that only eligible players aged 21 and above are permitted to access the platform. Transaction data is used to process payments accurately, detect and prevent fraudulent activity, and maintain the financial integrity of the platform. Technical and gameplay data helps us improve platform performance, personalise your experience, and identify any issues that may affect your enjoyment of the service. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the operation of your account. Where you have given explicit consent, we may also send you promotional communications about offers available on the Promotions page; you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

smbet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, and technical infrastructure partners — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to disclose information — such as in response to a court order, regulatory investigation, or law enforcement request — we will comply with applicable Philippine law and notify you where we are legally permitted to do so. Game providers whose titles are available on the platform may receive anonymised or aggregated gameplay data for the purpose of game performance analysis, but this data cannot be used to identify you individually. If smbet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with any third party for advertising profiling or behavioural targeting purposes. All third-party partners we work with are required to maintain data protection standards consistent with applicable regulations.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum period following account closure to comply with anti-money laundering and financial record-keeping requirements applicable in the Philippines. Once the retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised. smbet uses industry-standard security measures to protect your personal data, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your information. Passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your smbet account and to notify us immediately if you suspect any unauthorised access.

As a player on smbet, you have the right to request access to the personal data we hold about you, and we will provide a copy of that information within a reasonable timeframe upon receipt of a verified request. You have the right to request correction of any inaccurate or incomplete personal data associated with your account, and we will update our records promptly upon confirmation. Where there is no longer a legal basis for us to retain your data, you may request deletion of your personal information, subject to any overriding legal obligations that require us to keep certain records. You have the right to object to the processing of your data for direct marketing purposes, and we will honour such requests without delay. If you believe that our processing of your personal data is unlawful or that your rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team using the details provided on this page, and we will respond within a reasonable period. We may need to verify your identity before processing certain requests to protect the security of your account.

smbet uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with different areas of the site. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to log in and use core features. Performance cookies help us understand which pages are visited most frequently and how players navigate the platform, allowing us to make targeted improvements to the user experience. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. On your first visit to smbet, you will be presented with a cookie notice that allows you to understand which categories of cookies are in use. If you have questions about our use of cookies, our support team can provide further clarification.